Privacy Policy

Who we are

Our website address is: https://vietnamtouristservices.com. We protect the personal information and privacy of our users. We are dedicated to protecting privacy when you visit our website as explained in this privacy policy. By applying for a visa to Vietnam through VietnamTouristServices.Com, you agree to accept  the following terms of our privacy policy.

What Identification Information Do We Collect?

We – VietnamTouristServices.com will collect, store, and use the following personal data information to complete your visa applications: 

• Full Name
• Date of birth
• Passport Number
• Email Address
• Address
• Phone Number
• Employment Information
• Date of arrival in Vietnam

We collect this information when a user visits our website, places an order, chats with us, or subscribes to our newsletter. We may also gather information through other activities, features, services, or resources available on our website.These methods will always be used with the User’s knowledge and according to their request.

Using Your Personal Data

The personal data you provide on this website will be used by Wolo Tours JSC, a Vietnamese company located at 2nd Floor, No. 02, Alley 232, Yen Hoa St., Cau Giay District, Hanoi, Vietnam, to process your visa approval letter. Once the service is completed and the approval letter is sent to you, your information will be automatically deleted. VietnamTouristServices.Com is not responsible for any problems or claims related to personal data and privacy issues. You can find your name, passport number, and date of birth in our emails sent from support@vietnamtouristservices.com. We are not responsible for any issues arising from emails sent by other addresses.

Information Management

We implement robust measures to ensure that the information you provide is recorded both accurately and completely. You have constant access to your personal information, allowing you to correct or modify it whenever necessary.

a. The personal information collected from clients on this website is strictly used to enhance our services. We do not disclose this information to third parties unless we have explicit permission from the clients. Your provided information remains confidential and is safeguarded against unauthorized access.

b. Collection of Non-Personal Data on VietnamTouristServices.com

We gather and store non-personally identifiable information in server logs, which may include details such as browser type, IP address, operating system, the time and date of visits, pages viewed on our site, duration of site visits, and frequency of visits.

Additionally, we utilize Google Analytics to collect similar types of non-personally identifiable information for purposes such as tracking and analyzing the date and time of visits, the source of traffic, the pages visited on our website, duration of viewing, navigational patterns post-visit, and recurring visits. This data helps us to understand visitor behavior and manage our website more effectively. While we may share this data with third parties for reporting or legal compliance, it is never rented, sold, or used for marketing purposes.

We engage in Remarketing with Google DoubleClick’s advertisers, aiming to reconnect with users based on your previous interactions with VietnamTouristServices.com. You might see our advertisements on other websites as a result. Google and other third-party vendors use cookies to show ads based on someone’s past visits to our website. To opt out of DoubleClick’s cookies, you can visit their opt-out page. For detailed information on how Google uses the data it collects, please visit: https://www.google.com/policies/privacy/ads/.

Cookies

If you leave a comment on our site, you have the option to save your name, email address, and website in cookies. This makes it more convenient for you by not having to fill in your details again when you comment next time. These cookies are kept for one year. When you visit our login page, we set a temporary cookie to check if your browser accepts cookies. This cookie does not store any personal information and is removed when you close your browser.

If you log into VietnamTouristServices.com, we will set cookies to remember your login details and display preferences. The login cookies last for two days, while the screen options cookies remain for a year. If you choose “Remember Me,” your login will last for two weeks. When you log out, these cookies are deleted. Additionally, if you edit or publish an article, a temporary cookie that includes no personal data will be set. This cookie only identifies the post ID of the article you edited and expires after one day.

Policy Amendments

We reserve the right to update or change this privacy policy at any time by posting a new version on our website. Please check this page occasionally to stay informed of any changes.

Third-party Websites

Our website contains links to other websites. We are not responsible for the privacy policies or practices of third-party websites.

Updating Information

Please let us know if your personal information needs to be corrected or updated. Once the approval letter is issued, you cannot update the information and will need to reapply for a new one.

How long VietnamTouristServices retain your data

When you leave a comment on our site, we keep the comment and its metadata indefinitely. This allows us to automatically recognize and approve any subsequent comments without needing to hold them for moderation. For users who register on our website, we store the personal information they provide in their user profiles. All registered users can view, edit, or delete their personal information at any time, although they cannot change their username. Website administrators have the ability to see and edit this information as well.

Contact

If you have any questions about this privacy policy, feel free to contact us via email at support@vietnamtouristservices.com. Alternatively, you can reach us by post or visit us in person at WOLO TOURS JSC, 2nd Floor – No. 02, Alley 232, Yen Hoa St., Cau Giay District, Hanoi, Vietnam.